Frequently Asked Questions
Everything you need to know about shopping with SVS Vision.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally arriving within 7-14 business days.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. All items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Which payment methods do you accept?
SVS Vision accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to strict fair labor practices and utilize high-quality, eco-friendly materials whenever possible.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.